FAQs

General:
Where are your pieces made?
All of our jewellery is designed and handcrafted in our Melbourne studio. Our casting is done locally via our friends at Apecs Casting (Melbourne).
What metals do you work with?
All of our current range is made from 925 Sterling silver. We can cast in alternate alloys upon request.
Do you do custom pieces?
We can, however we make limited custom pieces. If you are interested in a custom piece please email us at hello@bashedesign.com
How do I know my size?
Check out our sizing page. It is a good idea to do this before completing your order to ensure your new piece will fit.

Payment & Shipping:
How will my item be shipped?
All orders are shipped via Sendle.
How long will my order take?
All our pieces are made to order, we choose to operate like this to ensure minimal waste and reduce environmental impact. Please allow up to 4 weeks to receive your order. We know this is a long time to wait, but please be patient with us. Times vary from 2-4 weeks due to demand and manufacturing.
I want to return my piece?
We can only accept returns due to freight damage or manufacturing faults. This can be arranged via our email  hello@bashedesign.com. Please view our terms and conditions for more information on our returns policy.
What payment methods do you accept?
We accept all Shopify Payments (Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay).
 
Feel free to contact us with your questions via email at  hello@bashedesign.com and be sure to follow us on our social platforms to keep up to date with our latest and greatest.